FAQ

1. What size drives are available?

Currently, you can order 4GB and 8GB blue finish drives, key ring style.

2. Can I format the drive if anything goes wrong?

Yes - all the software you need to reformat the drive is contained on the drive. Simply copy the software onto your machine when you get the drive.

3. Can I change the password?

Yes - you can change the password at anytime. Changing the password does not affect any stored data.

4. What encryption is used?

AES 256 bit. This is the same level of encryption used by the US military for top secret information.

5. Does the encryption/decryption slow down the use of the drive?

There is a light overhead in access time but this is not noticeable.

6. How much space do I actually get to use for my data?

There is a slight loss due to formatting and storage of the software needed to run the flash drive - this takes up about 0.2 GB so on a 4GB flash drive there is about 3.8 GB available for storage and on the 8GB drive there is about 7.8 GB.

7. Can I use the drive as a normal flash drive if I do not want encryption?

Yes - just reformat the whole drive using windows.

8. Is the free software that comes on the drive supported?

Yes - but only for use in password change only. The software has many features but use of these is entirely at your own risk.

9. Do I get a user Guide?

Yes to show you how to change your password and how to recognize the removable disk areas on your PC.

10. What countries can buy this product?

It can be purchased using confirmed PayPal addresses or by credit or debit card.

We will deliver to the following countries (please note that only 3 currency options are provided using the Buy Now buttons below, but you can use any of the buttons and PayPal will convert to your local currency):

11. What flash memory is used?

We use Samsung memory, one of the world leaders in providing high quality memory.

12. Can I use my favorite backup program with this drive?

Yes - it works just like any other drive. Don't forget to set your backup to point to the encrypted drive.

13. Can I defragment the drive?

This is a flash drive - defragmentation only occurs on mechanical drives. It is not an issue no defragmentation is needed.

14. Are other types of encryption available?

Yes - but the drive comes with 256 AES encryption. There is really no need to use other types. If you want to reformat your drive, you can however select to use:

1. AES

2. Serpent

3. Twofish

4. AES-Twofish

5. AES-Twofish-Serpent

6. Serpent-AES

7. Serpent-Twofish-AES

8. Twofish-Serpent

Apart from 1. AES above the other types are not supported on the supplied drives.

14. Can you use disk compression as well as encryption?

This is not advisable as any file would be encrypted/decrypted compressed/expanded on the fly and any corruption is more likely to take place with two simultaneous tasks occurring. If the drive is formatted without encryption then you can certainly use disk compression as you would with any other flash drive. You can of course compress a file (for example, a winzip file) and then just copy that file to the secure flash drive. The compressed file will then just be encrypted like any other file - this would allow you to store more data if you do not want to load raw data on the drive.

15. Can I run programs and data directly from the drive?

Yes you can - For example, if you have a word document that you want to be secure and portable, you can just run word and select the document from the encrypted drive, any word saves etc will be encrypted when saved back to the disk, giving you a totally secure document that can be accessed and used on any computer running XP or Vista or  2003 and MS Word

16. What happens if I forget my password can the data be recovered?

No it cannot - there is no way to recover the encrypted data without the password. If it were possible, the drive would not be secure. You should make sure you have the password possibly hidden in a safe place or use a password you are not likely to forget. If you are using the drive to have secure data passing between machines then you should simply reformat the disk using a new password, any data on the disk will be lost when this occurs.

17. Can I run chkdsk on the encrypted volume if any corruption occurs?

Yes you can. In vista, go to Computer and check on the encrypted drive letter. Then goto All Programs > Accessories then right-click on Command Prompt and select Run as Administrator.

When the command box opens type CHKDSK G: /F and press enter - (if asked if you want to force a dismount, type y and enter) the drive will then be checked and any errors fixed. Note that G: represents the encrypted volume drive letter it may be different on your pc.

 

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